As constructors work with clients, subcontractors, and consultants on projects, conflicts arise and relationships may get strained. Participants will improve their skills in communication and negotiation on construction projects. Participants will learn skills to enhance their ability to de-escalate conflict, listen effectively, build mutual respect with others in a construction context, and negotiate effectively.
The course is worth 1 Gold Seal Credit
Negotiation & Conflict Management Skills will help you:
- Provide more effective customer service
- Understand the basic elements of communication and demonstrate effective communication skills with clients/constructors.
- Understand motivation theory and apply motivational techniques to win trust and engage individuals/teams you work with.
- Identify different personality styles and how to communicate appropriately and negotiate effectively with each one.
- Understand the basics of negotiating, de-escalating conflict and setting the ground work for effective negotiation.
- Ask effective questions and listen to others in order to get to the issues behind various negotiation intentions.
- Getting to a “yes” and closing a negotiation well.
- Building long term relationships of trust amongst all construction stakeholders.
Additional Details
The course is designed for construction owners, project managers, estimators, supervisors and those involved in construction disputes.
This course is delivered in partnership between your local construction association and other associations throughout Western Canada. You’ll be participating in a cohort with industry peers from across these regions.
Tim Williams, MBA, B.Econ., CPA, GSC, BGC Partners Inc. | President
President of BGC Partners Inc., Tim has worked with numerous construction companies for over twenty years. He is an experienced and sought after trainer who has trained construction owners and managers on behalf of construction industry associations across Western Canada.
- Computer or laptop with webcam (webcams are mandatory): This course will involve on-screen interaction with your instructor and classmates, reading/viewing on-screen content like slides or videos, and interacting via typing with questions or responses. For this reason, you must have a webcam and use a full computer/laptop, and we do not permit students to attend using a tablet or cell phone.
- A quiet space with minimal distractions: Please plan to be fully engaged in the class, and clear your work schedule just as you would for attendance in an in-class program.
Cancellation Policy:
Payment is non-refundable for cancellations made within 5 business days of the course, or non-attendance on the day. Complimentary substitution of another member of your company is accepted. If CCA has to postpone or cancel courses due to insufficient enrolment, CCA will refund the registration fee or, if possible, the attendee may choose to move to an identical session in the future.
CANADA – ALBERTA JOB GRANT
Did you know!! Eligible employers can get government funding to help employees access training opportunities. The Canada-Alberta Job Grant will give you up to 2/3 of the registration fee (up to $10,000/employee/fiscal year) for training. Whether taking one course or a combination of courses, the total training must be a minimum of 21 hours and be completed within 52 weeks.