Negotiation & Conflict Management Skills

As constructors work with clients, subcontractors, and consultants on projects, conflicts arise and relationships may get strained. Participants will improve their skills in communication and negotiation on construction projects. Participants will learn skills to enhance their ability to de-escalate conflict, listen effectively, build mutual respect with others in a construction context, and negotiate effectively.


The course is worth 1 Gold Seal Credit

Negotiation & Conflict Management Skills will help you:

  • Provide more effective customer service
  • Understand the basic elements of communication and demonstrate effective communication skills with clients/constructors.
  • Understand motivation theory and apply motivational techniques to win trust and engage individuals/teams you work with.
  • Identify different personality styles and how to communicate appropriately and negotiate effectively with each one.
  • Understand the basics of negotiating, de-escalating conflict and setting the ground work for effective negotiation.
  • Ask effective questions and listen to others in order to get to the issues behind various negotiation intentions.
  • Getting to a “yes” and closing a negotiation well.
  • Building long term relationships of trust amongst all construction stakeholders.

CCA Member $350(+GST) Non-Member $450 (+GST)

November 17 & 18, 2022 - 9:30AM - 1:30PM

2 Virtual 1/2 Day Sessions

Additional Details

The course is designed for