Soft Skills for Hard Job Sites

Project sites are complex social environments where real-time conflicts arise. Once shovels hit the ground, site and project leaders are constantly navigating competing priorities. Negotiating between owners, subcontractors, consultants, and suppliers in these stressful, time-sensitive scenarios forms a large part of the job. This course focuses on four essential skills required to successfully manage and operate construction sites; unlock tools and resources for improving your leadership, negotiation, and communication skills, as well as your ability to manage jobsite productivity.

This course is worth 2 Gold Seal Credits

Soft Skills for Hard Job Sites will help you:

  • Learn how to evaluate job site efficiency via field ratings and how to apply them on your site
  • 7 Barriers to Construction Productivity gap (as defined by McKinsey & Company)
  • Develop a plan to implement productivity improvements and how to present it to senior management
  • Bargaining styles – distributive bargaining and integrative bargaining
  • How to identify BATNA (Best Alternative to a Negotiated Agreement)
  • Learn how to apply each bargaining style when confronted with a negotiation (as designed and used in Harvard’s Program on Negotiation)
  • Learn and apply bargaining techniques to use in close-quarter, internal team situations, as well as external bargaining in competitive environments.
  • How to identify non-verbal communication cues in a face-to-face team environment
  • 7 key skills when using your own voice to communicate
  • How to speak so people will listen
  • What communication approach to use when communicating in all directions – from peer to peer, versus to client, versus to a project stakeholder
  • Understand the circle of safety theory and trust split theory
  • Learn how to apply leadership theories in developing and coaching site teams/team members
  • Learn how to apply leadership theories in challenging situations with various stakeholders