City of Calgary- Update on 3rd Floor Counter Operations

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Dear industry partners,

Effective today, as The City responds to the COVID-19 pandemic, the third-floor counter at the Municipal Building is changing how we accept physical applications to prevent the spread of the virus.

We are temporarily closing the front counter and accepting applications only by drop-off, or through our online systems. We are still operating normal business hours and confident we can continue service through drop-off and online.

The City is committed to processing applications, as well as protecting the health and safety of our employees. Please see our revised operating procedures below (note that procedures may change in the future.)

Physical drop-off
The third-floor counter now has two drop-off bins for your applications.

Credit card or Cheque
Fill out the application form and enclose a cheque. If paying by credit card, you will be contacted by phone to provide credit card information. Please ensure you fill out the application form before dropping off.

Debit or Cash
A city employee is available behind the counter gate to handle cash or debit payments. Please submit your application to the drop box and remain in the area to make payment after your application has been reviewed.  These are in a priority queue and will be reviewed within approximately 20 minutes. Please ensure you fill out the application form and place it in the drop box.

Front counter drop-off hours:
8:00 a.m. – 4:30 p.m.
Monday – Friday

Online application
Please go to

Property research
Walk-ins: Please call 311 to create a property research request
Appointments: Please call 403-268-2608 or 403-268-3644

If any questions or concerns, please contact us by:
Phone: 403-268-5311
Live Chat:

Call Centre and Live Chat hours:
8:00 a.m. – 4:15 p.m.
Monday – Friday

Article by Lena Hogarth
March 20, 2020

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