Effective Technical Writing Series: Functional Technical Writing

Want to focus on gaining confidence in your technical writing?

This module focuses on improving technical writing with day-today applications such as emails and written assignments. We focus on key strategy development to ensure our writing is relevant and corresponds to proper audience identification.


This course is worth 1 Gold Seal Credit.

Functional Technical Writing will help you understand:

  • What is Technical Writing
  • Audience Identification
  • Passive Versus Active Voice
  • Effective Email Writing
  • Written Assignments

CCA Member $395 (+GST) Non-Member $495 (+GST)

November 21, 2024 - 9:00am - 4:00pm

Virtual Instructor Led Training

Additional Details

Course Syllabus:

Introduction – Each individual answers the following three questions:

  1. What is your day-to-day role in association with technical writing?
  2. Why is technical writing important to you?
  3. What needs to be present for you to complete technical writing assignments?

What is Technical Writing?

  • Discuss what technical writing is and why it is essential in our roles.
  • What can we do to manage deadlines effectively?

Audience Identification

  • Review the importance of understanding our audience.
  • Discuss how audience identification impacts our technical writing assignments and the success of our future opportunities.
  • How do we mitigate unconscious bias?

Passive versus Active Voice

  • Review each tense and the benefits of utilizing both in our writing.

Effective Email Writing

  • Emphasis on Tone
  • Formal vs Informal
  • Effective Replies
  • Escalations

Written Assignments

  • Proper Outlining
  • Use of Topic Sentences
  • Passive versus Active Voice
  • Client Hot Buttons
  • Effective Layout

Amy Spark

My favorite quote ” the proof is in the pudding”

When it comes to pursuit and marketing, the only way to be successful is with a strong process and a unified team response which is also adaptable and scalable to the opportunity.

Amy is a strong pursuit and marketing professional with over 12 years of experience supporting various industries including pipeline, heavy civil, highway maintenance and construction, industrial, healthcare, major infrastructure, and utilities. Amy possesses extensive experience in the management of small and large-scale proposals. She recognizes the industry shift to create customized content in a competitive market in addition to the need to make proposals and marketing a collaborative effort.

Amy is passionate about learning and teaching others in our industry. In the last four years, Amy has graduated from Digital Publishing and Graphic Design in addition to other certifications related to proposal and market management. Currently, Amy facilitates technical writing and grammar workshops aimed at empowering others to gain confidence in their technical writing.

Cancellation Policy:

Payment is non-refundable for cancellations made within 5 business days of the course, or non-attendance on the day. Complimentary substitution of another member of your company is accepted. If CCA has to postpone or cancel courses due to insufficient enrolment, CCA will refund the registration fee or, if possible, the attendee may choose to move to an identical session in the future. Unless otherwise stated, every person able to see, hear, and observe the virtual course sessions must be a paid participant. Non-compliance of this requirement will result in removal from course. Refunds will not be issued to students who are removed from the course for non-compliance of this requirement.


Did you know!!  Eligible employers can get government funding to help employees access training opportunities. The Canada-Alberta Job Grant will give you up to 2/3 of the registration fee (up to $10,000/employee/fiscal year) for training. Whether taking one course or a combination of courses, the total training must be a minimum of 21 hours and be completed within 52 weeks.



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